Last Updated: September 7, 2026
This Shipping, Returns & Refund Policy applies to purchases made directly through the SUN LIFE LAB website. By placing an order through our website, you agree to the terms described below.
1. Shipping
SUN LIFE LAB currently ships orders within the United States.
We may update or expand our shipping destinations in the future. Any available shipping options will be displayed during checkout.
Customers are responsible for providing complete and accurate shipping information when placing an order. SUN LIFE LAB is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
2. Order Processing
Orders are normally processed within 1–2 business days after payment authorization.
Business days generally exclude weekends and U.S. federal holidays.
Processing times are estimates and may vary due to order volume, product availability, payment verification, holidays, carrier disruptions, or other circumstances beyond our reasonable control.
Once an order has been shipped, delivery times will depend on the shipping method and carrier selected or available for the order.
3. Shipping Costs
Shipping costs are calculated based on the applicable shipping method and order details.
The applicable shipping cost will be calculated and clearly displayed at checkout before the customer completes payment.
Any delivery estimates provided during checkout or after shipment are estimates only and are not guaranteed unless expressly stated otherwise.
4. Order Tracking and Delivery
When tracking information is available, it may be provided to the customer after the order has shipped.
Customers are responsible for monitoring their shipment and ensuring that the delivery location is secure and accessible.
If a shipment appears to be delayed, lost, or otherwise affected by a carrier issue, please contact us so that we can review the available information and assist as appropriate.
5. Returns of Unopened Products
Products purchased directly from SUN LIFE LAB may be eligible for return within 30 days of delivery, provided that:
- The product is unused and unopened.
- The product remains in its original packaging.
- The safety seal is fully intact and has not been broken, removed, or otherwise compromised.
- The product otherwise meets the requirements of this Policy.
To request a return, please contact us at info@sunlifelabs.com before sending the product back.
Return eligibility is subject to review. Customers should not return products without first contacting SUN LIFE LAB and receiving return instructions.
6. Opened, Used, or Partially Consumed Products
Because SUN LIFE LAB products are ingestible dietary supplements, products that have been opened, used, partially consumed, or have a broken or compromised safety seal are generally not eligible for return or refund based solely on a change of mind, personal preference, taste, or similar reason.
This limitation does not affect any rights or remedies that may be available to customers under applicable law.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact SUN LIFE LAB within 7 days of delivery.
Please provide your order information and a description of the issue.
We may request reasonable photographs, packaging information, lot information, or other documentation necessary to evaluate the claim.
After reviewing the circumstances, SUN LIFE LAB may, as appropriate, provide a replacement, refund, or other remedy consistent with applicable law.
Please retain the product and its original packaging until we have completed our review and provided further instructions.
8. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on the payment provider, card issuer, financial institution, or other payment service involved.
Shipping charges, return shipping costs, and other charges will be handled in accordance with the circumstances of the return and applicable law.
SUN LIFE LAB reserves the right to review returned products before issuing a refund.
9. Return Shipping
If a return is authorized, SUN LIFE LAB will provide applicable return instructions.
Unless otherwise required by applicable law or agreed to by SUN LIFE LAB, customers may be responsible for return shipping costs for eligible returns made due to a change of mind or personal preference.
For verified damaged, defective, or incorrect products, SUN LIFE LAB will determine the appropriate resolution and provide instructions as necessary.
10. Purchases Through Amazon or Other Third-Party Marketplaces
This Policy applies only to purchases made directly through the SUN LIFE LAB website.
Products purchased through Amazon or any other third-party marketplace, retailer, or platform are subject to the shipping, return, refund, and customer service policies of the marketplace or seller through which the purchase was made.
Customers should contact the applicable marketplace or retailer directly regarding returns or refunds for those purchases.
11. Changes to This Policy
SUN LIFE LAB may update this Shipping, Returns & Refund Policy from time to time to reflect changes in our operations, services, legal requirements, or business practices.
The current version will be posted on our website with the applicable “Last Updated” date.
12. Contact Us
For questions regarding shipping, returns, refunds, or an existing order, please contact us:
SUN LIFE LAB
Operated by RME Imports LLC
Coral Gables, Florida 33134
United States
Phone: +1 762-847-5099
Email: info@sunlifelabs.com